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You are able to choose between 2 shipping methods:
*If you order is > R750 the shipping will be free of charge and will be shipped with the normal shipping method.
You are able to choose between 2 shipping methods:
* All orders > R750 will be shipped free of charge.
Yes, you can track your parcel at www.thecourierguy.co.za with the waybill or tracking number sent to you when booking is made with the courier and when it is dispatched.
Of course! If your shoes don’t fit, you can just send them back to us and we’ll send you a different size or model asap. Please contact us using the contact form and don’t forget to give us your name and order number. Click here to contact us.
All products must be unused and in their original and undamaged packaging. All products will be inspected.
Yes, we have a “no questions asked” 30 day return policy. If you’d like to return the shoes for any reason you can just send them back to us, although we doubt that. Once you’ve felt how comfortable they are, you’d never want to give them back.
Make sure to:
All products must be unused and in their original and undamaged packaging. All products will be inspected.
If you exchange your shoes for a different size or model we’ll take care of the shipping costs.
However, we don’t take care of the return cost of only ribbons. Also, when you just want a refund, we don’t pay for shipping.
You may allow someone other than yourself to accept your order on your behalf. So anyone available at the address listed on your order can sign for it eg staff, security or reception etc.
Your regular size is the right choice. However, if you’re sometimes in between 2 sizes, we recommend you to choose the largest size. Still in doubt? Measure your feet and check these size charts:
Is your foot just the same size as the length of the shoe? Then be sure to choose 1 size larger.
Yes ma’am! Thanks to the “perfect fit design”, the ribbon matches the shape of your foot. Whether they’re wider or narrower, these sandals fit you perfectly.
Our regular ribbon sandals are made of high quality leather while our vegan ribbon sandals* are made of volcanic rubber. The price difference between both can be explained by the difference in material.
* Our Chilón is also vegan, but it’s made of other materials, namely of ultra-light cork and biodegradable jute.
Both the suede ribbons and the Elegance ribbons are 160 cm long.
Our shoes are made in a factory in Spain. Not only do we visit them regularly, we make sure that the working conditions are good. Our ribbons are made even more locally, namely at a social workplace in Antwerp. In our production process, 3 values are extremely important: local, sustainable and social.
Yes you can! We use high-quality fabrics for our ribbons. If they get dirty, just wash them in your washing machine at 30 degrees and they’ll look as good as new! Be sure to remember this: do NOT tumble dry, but air dry your ribbons like the good ol’ days.
Before use, spray your shoes with our protector spray. Add the spray to your cart!
At the bottom left of our website you can subscribe to our newsletter. Not only will you receive 10% discount, you’ll also stay informed about new collections, fun stories and promotions.
You can use your promo code at checkout. Make sure you enter the code in the box ‘coupon code’ and not ‘gift card code’. It doesn’t work? Contact us and we’ll solve it for you.
When you’ve used your coupon code, the gift card credit will automatically deduct from your order total. Trouble finding your card balance? Email us at info@raramurisandals.com and we’re happy to help you out.
Online
You can find our shoes and ribbons in over 10 shops in South Africa. Find a map by clicking here.
Yes! We make sure to work with 100% secure payment providers. If something should go wrong with your payment (which has never happened) we’ll make sure you’ll get back ALL your money!
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